Please see key information below about El San Juan Hotel's policies. If you have any doubts or questions, please get in touch with us, and we will be happy to assist you. 

 

Check-in and Check-out 

  • Check-in time is after 4:00pm.
  • Check-out time is 12:00pm.
  • If you desire a late check-out and your room is available, a half-day room rate will apply up to 6pm. A full day rate will apply to guests wishing to depart after 6pm.
  • Early Departure Fee: One night's rate plus tax based on that evening’s rate.
  • The minimum age to register is 21.

 

Adjoining Room Requests 

  • We cannot confirm requests for connecting or adjoining rooms. However, we will make every effort to meet your requests.

 

Resort Charge

In addition to the room rate, a Daily Resort Fee of 18% will be added to the room rate. This fee covers a variety of guest services, including:

  • Welcome beverage
  • Internet access
  • In room coffee
  • In room water
  • Unlimited local and toll free calls
  • Lobby entertainment
  • Admission to BRAVA 
  • 24 hour fitness center
  • Beach lounge chairs
  • Pool & beach toys, games and activities 

 

Smoking 

We are a 100% Non-Smoking Hotel

 

Dress Code

We are happy to welcome you to the playfully elegant atmosphere at El San Juan Hotel. We appreciate your adherence to our dress code. 

During the day we are casual, comfortable and classy. In the lobby and restaurants, shirts or a cover up are required, and bare feet are not permitted.

After 7:00pm, special nights begin. The dress code gets fashionable. Express yourself but note that we don’t allow the following: athletic wear, including tank tops, sports shorts, sweatpants, baseball hats or bandanas, swim suits or trunks, flip flops, slippers, or any offensive clothing.

We’re glad to have you with us. We reserve the right of admission.

 

Pets

For the comfort of all of our guests, pets are not allowed at El San Juan Hotel. We are happy to accommodate service and support animals. Please contact us to make arrangements for your stay.

 

Parking 

We offer secure and covered parking with in and out privileges.  Self and Valet parking is available. 

 

Payment 

We accept a variety of payment methods, including:

  • US Dollars
  • Visa
  • MasterCard
  • American Express
  • Discover

 

Cancellations

The cancellation policy may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.