About

About

El San Juan Hotel is synonymous with Puerto Rican luxury hospitality and live entertainment. We welcome you to create memories as you experience our playfully elegant property and all that we offer.

Contact

6063 Isla Verde Avenue
Carolina, Puerto Rico 00979

Tel: (888) 579-2632
Int'l/PR: (787) 791-1000
Email: Sales@ElSanJuanHotel.com

Hotel Policies

Please see key information below about El San Juan Hotel's policies. If you have any doubts or questions, please get in touch with us, and we will be happy to assist you.

Check-in and Check-out

  • Check-in time is after 4:00pm.
  • Check-out time is 12:00pm.
  • If you desire a late check-out and your room is available, a half-day room rate will apply up to 6pm. A full day rate will apply to guests wishing to depart after 6pm.
  • Early Departure Fee: One night's rate plus tax based on that evening’s rate.
  • The minimum age to register is 21.

Adjoining Room Requests

We cannot confirm requests for connecting or adjoining rooms. However, we will make every effort to meet your requests.

Resort Charge

In addition to the room rate, a Daily Resort Fee of 18% will be added to the room rate. This fee covers a variety of guest services, including:

  • Welcome beverage
  • Internet access
  • In room coffee
  • In room water
  • Unlimited local and toll free calls
  • Lobby entertainment
  • Admission to BRAVA
  • 24 hour fitness center
  • Beach lounge chairs
  • Pool & beach toys, games and activities

Smoking

We are a 100% Non-Smoking Hotel

Alcohol Consumption

The El San Juan Hotel has clear limitations on what types of food/beverage items, purchased outside, are permitted to be brought into the hotel. No alcoholic beverages are allowed to be brought into hotel. Coolers are not permitted under any circumstances. For guests with special dietary requirements please contact our Concierge for assistance.

Dress Code

We are happy to welcome you to the playfully elegant atmosphere at El San Juan Hotel. We appreciate your adherence to our dress code.

During the day we encourage casual, comfortable and classy attire. In the lobby and restaurants, shirts or a cover up are required and bare feet are not permitted.

After 7:00pm, our upscale elegance evening attire begins. The dress code gets fashionable. Express yourself but note that we don’t allow the following: athletic wear, including tank tops, sports shorts, sweatpants, baseball hats or bandanas, swim suits or trunks, flip flops, slippers, or any offensive clothing.

We’re glad to have you with us. We reserve the right of admission.

Pets

For the comfort of all of our guests, pets are not allowed at El San Juan Hotel. We are happy to accommodate service and support animals. Please contact us to make arrangements for your stay.

Parking

We offer secure and covered parking with in and out privileges.  Self and Valet parking are available.

Payment

We accept a variety of payment methods, including:

  • US Dollars
  • Visa
  • MasterCard
  • American Express
  • Discover

Cancellations

The cancellation policy may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.

History

Designed by legendary Miami Beach architect Roy F. France, El San Juan Hotel officially opened to the public on February 1, 1958. One design element that has survived almost 60 years is its stunning lobby, constructed of cherry mahogany from Santo Domingo, all intricately hand carved on-site by Spaniard Jose Laguna and a team of 15 Puerto Rican artisans. Another iconic feature is the oval-shaped, glittering, hand blown chandelier from Czechoslovakia, the third largest of its kind in the world.

The Banyan Tree, located adjacent to the Caña patio and the Wellness Pool, is another widely recognized hotel landmark. Over 300-years-old, the tree has survived damaging hurricanes, standing sentinel to witness many wonderful weddings, receptions, and social activities. It is still one of the most requested venues today.

Throughout the 1960's, Puerto Rico was very popular with American tourists and El San Juan Hotel was the quintessence of notable headline entertainment. During the hotel’s first three decades, internationally known headliners performed weekly on its stage, including but not limited to Sammy Davis Jr., Nat King Cole, Frank Sinatra, Eddie Fisher, Carol Channing and Liza Minelli among other recognizable celebrities.

Fast forward to today and El San Juan Hotel continues its entertainment legacy as a Puerto Rican icon with worldwide recognition.