Guest Services

At Fairmont El San Juan Hotel, we welcome guests to enjoy all the best of what Puerto Rico has to offer. We’re here to help, and we look forward to welcoming you for an unforgettable luxury experience.

Check-in & Check-out Times

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

Late check-out or early check-in are by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

Visit our Policies page for more information.

Parking

We offer secure and covered parking with in and out privileges.

Self-parking is available for $27.85 (including taxes). Valet parking is available for $33.40 (including taxes).

Concierge & Bell Staff

Our multilingual Concierge and Bell Staff offer the following services:

Laundry
Valet Service
Luggage Hold

Pet Policy

Well-behaved, house-trained pets are welcome at Fairmont El San Juan Hotel. A one-time fee of $150 will be charged per room per stay.

Service and support animals are always welcome and are exempt from pet policies. Service animals are accepted in all hotels (refer to local/government laws for specific direction).

Please visit our Policies page for more information.

Resort Experience Fee

We have bundled together our most popular amenities and activities into a daily resort fee of 21% plus tax, which includes:

Unlimited Basic Internet access in guest rooms and resort public areas
ALL Accor Loyalty Program Members receive an upgrade to Premium Speed Internet Access
ALL Platinum & Diamond Members receive a $25 Spa Credit
Special discounts at The Shops at Fairmont El San Juan Hotel
Nightly Live Entertainment
Daily Tropical Cocktail Class at Caña from 5:00 to 6:00 p.m.
10% off hotel ticketed entertainment events
10% off on the Well & Being Spa treatment of the day
One Fitness class per guest per stay
10% off Well & Being Spa and Fitness retail products
Kids activities and outdoor games
Refillable water bottles and filtered water stations around the hotel
Pool amenities including sunscreen
Waived rental fee on Seaside cabanas, upon availability (food & beverage minimum consumption apply)
Use of paddleboard equipment
Bicycles for adults and children
Tennis/Basketball Court with equipment, Beach Volleyball & Pickleball Equipment
Enhanced Holiday Activities
One $25 Match Bet Coupon to use at the gaming table of your choice at Foxwoods El San Juan Casino
Waived cover fee for admission to Brava nightclub
Discounted Green Fees at Wyndham Grand Rio Mar Golf Course

Unlimited Basic Internet Access

Every guest of Fairmont El San Juan Hotel receives free access to Unlimited Basic Internet Access.

Fitness & Recreation

Keep fit and have fun while staying at Fairmont El San Juan Hotel. Enjoy access to the following fitness and recreation facilities:

Three-floor Well & Being Fitness Center

Shopping

Fairmont El San Juan Hotel is home to an exclusive on-site shopping gallery. Shop for iconic Puerto Rican fashion, delicious food options, and wellness services. Visit the following shops and services:

Children’s Services

For your family’s comfort and convenience, we are pleased to offer access to cribs, high chairs, and playpens. Additionally, children’s menus are available at many of our restaurants and through in-room dining.

Accessibility

We are pleased to offer a variety of accessible accommodations. Additionally, many areas of the hotel are fully accessible for guests using wheelchairs and other mobility devices.

Please visit our Accessibility page for more information.