When is check in/check out time?

Check-in time is after 4:00 pm. Checkout time is 11:00 am.

Frequently Asked Questions

At Fairmont El San Juan Hotel, caring for you is our top priority. We’re happy to help answer any questions you may have. If the information you’re looking for isn’t reflected below, visit our Contact Us page for further details.

We are happy to accommodate service and support dogs. Please contact us to make arrangements for your stay. Service dogs are accepted in all hotels (refer to local/government laws for specific direction). Specifically designated allergy-free and pet-free floors will not accommodate pets or service dogs.

Yes, our hotel offers accessible accommodations. Visit our Accessibility page to learn more.

Bathroom doors at least 32 inches wide
Bedroom doors at least 32 inches wide (812mm)
Braille elevator
Braille room numbers
Closed captioning on televisions or closed captioning decoders
Digital alarm clock available with sound and a vibrating pad
Rooms accessible to wheelchairs (no steps)
Visual alarm for hearing impaired
Visual alarms for hearing impaired in hallways
Visual alarms for hearing impaired in public areas

Yes. Our property offers the following accessible amenities and services.

Accessible elevators
Accessible exercise facility
Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
Accessible hotel restaurant
Accessible parking
Accessible parking spaces for cars in the self-parking facility
Accessible public entrance
Accessible registration desk
Accessible route from the accessible public entrance to the accessible guestrooms
Accessible route from the accessible public entrance to the registration area
Accessible route from the hotel’s accessible public entrance to at least one restaurant
Accessible route from the hotel’s accessible public entrance to the exercise facilities
Accessible route from the hotel’s accessible public entrance to the spa
Accessible route from the hotel’s accessible public entrance to the swimming pool
Accessible swimming pool
Accessible transportation with advance notice
Assistive listening devices for meetings upon request
Audible alerts in elevators
Bathroom doors at least 32 inches wide
Bedroom doors at least 32 inches wide (812mm)
Braille elevator
Braille room numbers
Closed captioning on televisions or closed captioning decoders
Digital alarm clock available with sound and a vibrating pad
Evacuation chair available to help evacuate a disabled person
Hotel complies with ADA Guidelines
Hotel complies with the Americans with Disabilities Act of 1990
Level or ramp entrance into the building
Lowered emergency evacuation instructions
Public Areas/Facilities accessible for physically challenged
Rooms accessible to wheelchairs (no steps)
Service animals welcome
Strobe alarms
Swimming pool hoist for pool access
TTY for guest use
Valet only parking
Van-accessible parking in the self-parking facility
Visual alarm for hearing impaired
Visual alarms for hearing impaired in hallways
Visual alarms for hearing impaired in public areas
Wheelchair ramp for lobby/reception access

Yes. The following fitness and wellness amenities are available to guests.

Three-floor Well & Being Fitness Center
Basketball
Beach
Pool
Pool Table
Tour Desk
Tennis Court

Yes, Well & Being Spa offers a palette of uniquely rewarding and deeply personalized experiences in an amazing spa and wellness setting.

View Spa Treatments.

Rent a car for personal transportation at Isla Verde Rental Cars.

Self-parking – $27.85 (including taxes)
Valet – $33.40 (including taxes)

Luis Muñoz Marin International Airport is located 2.5 miles (4 km) from Fairmont El San Juan.

Travel time is approximately 5 minutes by car.

Fairmont El San Juan is located at 6063 Av. Isla Verde, Carolina, 00979, Puerto Rico.

Visit our Contact Us page for detailed directions.

Guests must be at least 21 years old to check in.

We are a 100% non-smoking hotel.

Our Resort Experience Fee includes the following benefits for your enjoyment:

Unlimited Basic Internet access in guest rooms and resort public areas
ALL Accor Loyalty Program Members receive an upgrade to Premium Speed Internet Access
ALL Platinum & Diamond Members receive a $25 Spa Credit
Nightly Live Entertainment
Daily Tropical Cocktail Class at Caña from 5:00 to 6:00 p.m.
10% off hotel ticketed entertainment events
10% off on the Well & Being Spa treatment of the day
One daily sunrise fitness class per guest per stay
10% off Well & Being Spa and Fitness retail products
Kids activities and outdoor games
Refillable water bottles and filtered water stations around the hotel
Pool amenities including sunscreen
Waived rental fee on Seaside cabanas, upon availability (food & beverage minimum consumption apply)
Use of paddleboard equipment
Bicycles for adults and children
Tennis/Basketball Court with equipment, Beach Volleyball & Pickleball Equipment
Enhanced Holiday Activities
One $25 Match Bet Coupon to use at the gaming table of your choice at Foxwoods El San Juan Casino
Waived cover fee for admission to Brava nightclub
Discounted Green Fees at Wyndham Grand Rio Mar Golf Course

Pets are welcome at Fairmont El San Juan Hotel. We are also happy to accommodate service and support animals. Please contact us to make arrangements for your stay.

The hotel will only accept pets that are housetrained.
A one-time $150 fee will be charged per room per stay.
The Hotel pet welcome package includes: information/a waiver explaining that pets should not be left alone in the guest room and procedures around the property (for example pets are to be leashed in public areas; areas to walk pets; areas pets are not permitted; clean up after pets).
For the purpose of this policy, pet refers to a cat or a dog that is used to being indoors and housetrained. Pets are restricted from public areas of the hotel as described by local law. Service animals are exempt from this policy. Service animals are accepted in all hotels (refer to local/government laws for specific direction).
Specifically designated allergy-free and pet-free floors will not accommodate pets or service animals.

Yes. Laundry service is available. Please contact the Front Desk for more details.

Yes, bell staff will be happy to assist you with your luggage upon your arrival and departure.

Yes, we have concierge staff available to provide recommendations on things to see and do, and to assist with any needs during your stay.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Check-in time is after 4:00 pm.
Checkout time is 11:00 am.

If you desire a late checkout and your room is available, please see rates below:

Early Check-In Fee : 11am onwards : From $200.00 + Taxes (For Check-In before 11am, the room has to be booked from the night prior at the Best Available rate to block the room.)
Late Check-Out Fee : Late Check-Out until 3pm: From $200.00 + Taxes
Late Check-Out until 6pm: $350.00 + Taxes (For Check-Outs after 6pm, the room must be booked for an additional night at the Best Available Rate.)

You can contact us online or by phone at 787-791-1000 or email us at [email protected].

Visit our Contact Us page for details.